According to a new research by Harvard Business School professor Tsedal B. Neeley and Northwestern University's Paul M. Leonardi and Elizabeth M. Gerber. Their findings are:
- Managers who deliberately inundate their teams with the same messages, over and over, via multiple media, move their projects forward more quickly and smoothly than those who are not.
- Project managers lacking direct authority work harder at communication. They try to enlist support from team members. They time several messages close together, typically phone calls, face-to-face meeting and followed up by e-mails.
- Project managers with power delay communication, typically sending an e-mail, assuming that is enough to pressure employees to do the job—only to find themselves later scrambling to do damage control.
- Redundancy matters more than the clarity of the messaging. It's not the message. It's the frequency of the message that counts in getting the job done.
- Managers without direct authority got employees to move more quickly and with less mop up needed later.
No comments:
Post a Comment